The Role

Zenitech is seeking a highly motivated and skilled IT Support Engineer to join its IT Support Team in Vilnius, Lithuania. You will be part of a distributed, multicultural team supporting Zenitech’s operations across multiple locations.

This technical role involves system administration, IT support, and help desk activities, ensuring smooth IT operations across different office setups and remote environments. You will support Windows, Linux and Mac users, manage Google Workspace, Atlassian and Microsoft environments, and ensure seamless IT service delivery across all company locations.

What you will do

  • Company-Wide IT Support: Provide IT support and administration across all Zenitech locations, accommodating diverse setups, including Windows, Linux and Mac environments and Microsoft and Google ecosystems
  • End-User Support: Provide first-level and second-level technical support to employees, this includes remote support and desk-side assistance
  • System Administration: Manage and maintain M365, Google Workspace, and Atlassian applications (Jira, Confluence, etc.), including license and user account management, access control, and application configuration
  • Windows and MacOS User Support: Deliver technical assistance through phone, remote support, and internal ticketing systems
  • Cloud Services Administration: Manage and support Microsoft 365 and Google Workspace environments, ensuring smooth collaboration across different teams
  • Hardware & Software Maintenance: Conduct regular inspections, fault reporting, and troubleshooting for hardware and software components
  • Security & Compliance: Preparation of ISO required reports, management of IT security incidents, ensuring compliance with security policies, and keeping antivirus solutions updated
  • Inventory & Asset Management: Maintain an up-to-date inventory of IT assets across all locations
  • Collaboration & Documentation: Work closely with the international IT Operations team, maintaining clear documentation in English
  • Liaising with suppliers, managing purchases

Requirements

  • Minimum of 1 year of experience in IT support and system administration
  • Experience administering M365, Google Workspace, and Atlassian environments
  • Familiarity with hybrid environments (on-premises and cloud-based solutions)
  • Hands-on experience supporting both Windows and Mac users; proficiency in Linux is an advantage
  • Strong analytical and problem-solving abilities, with a proactive and results-driven mindset
  • Excellent communication skills, capable of conveying technical concepts to both technical and non-technical audiences
  • Team-oriented with the ability to collaborate across cross-functional teams to meet internal user needs
  • Fluent in Lithuanian and English (spoken and written)

What we offer

  • Hybrid working model with remote work opportunities (*) and flexible working hours
  • Private Health Insurance
  • People Lead system for your personal development
  • A culture of continuous growth, providing various training resources
  • Referral System
  • Agile mindset, simplified processes, and a great atmosphere where commitment and autonomy are celebrated
  • A community-first mindset working with talented people across technology products and consulting
  • Salary up to 3500 eur gross based on your experience

(*) As we hire permanent employees for this role, we offer remote opportunities only in Romania, Lithuania and Hungary.

Additional benefits based on location:

Lithuania:
  • 20 vacation days
  • 2 emergency days
  • Pension plan
  • Opportunity to work abroad for up to 180 days per year
  • Discounts from the benefit platform

About us

Zenitech is a leading technology solutions provider dedicated to reshaping the global digital landscape. Headquartered in the UK, Zenitech operates internationally, with offices in Lithuania, Romania, and Hungary.

We use a bespoke approach depending upon where the client is on their digital journey, comprising a combination of access to dedicated R&D labs, technology implementation advice, and specialist nearshore development talent. As an international community of individuals who are open to learn from each other, we collectively define and input into the digital future of the clients’ businesses.

Why Zenitech?

  • Impactful Projects: Drive meaningful change through digital transformation projects and have an opportunity to make an impact on many different industries.
  • Collaborative Culture: Be part of a diverse, inclusive team committed to growth, innovation, and continuous learning.
  • Professional Growth: Zenitech supports continuous learning and development through the People Lead system, helping you advance your skills and career.

Diversity and Inclusion

Zenitech celebrates diversity in all its forms. We aim to create an inclusive environment where everyone feels valued for their unique contributions and perspectives. If you require any adjustments during the application process, please let us know—we’re here to help. Our commitment to diversity, equity, inclusion, and belonging can be found here.