The Role

Delivery Operations Specialist plays an important role in supporting Delivery Operations by ensuring the effective administration, reporting, and governance of staff augmentation contracts and operational data. Working closely with the Delivery Operations Manager and other stakeholders, the Delivery Operations Specialist ensures that operational and contractual processes run smoothly and align with organizational objectives. This role serves as a key driver of data quality, timely contract updates for ext. contractors, process improvement, assistance in resourcing and operational reporting to support efficient decision-making.

What you will do

  • Provide administrative support for project-related operations in staff augmentation contracts where no dedicated Project Manager is assigned.
  • Manage timesheets and billing sheets for staff augmentation contracts, ensuring timely preparation and submission for Client Success Manager (CSM) review.
  • Act as a central point of contact for operational queries related to staff augmentation contracts.
  • Compile and deliver regular status reports for staff augmentation projects to ensure transparency and alignment with contract requirements.
  • Collaborate, support and educate stakeholders (CSMs, CCMs, Project Managers, HR) to maintain a high standard of data quality, enabling reliable decision-making.
  • Design and implement standardized reporting processes for contract performance and operational metrics.
  • Provide reports and insights to the Delivery Operations Manager on operational trends, contract performance, and compliance issues.
  • Work closely with Delivery Operations, Client Success Managers, and Resourcing teams to ensure smooth coordination and communication across functions.
  • Identify areas for process improvement in operational administration and implement solutions to enhance efficiency and accuracy.
  • Contribute to operational excellence initiatives driven by the Delivery Operations Manager to improve service quality and consistency.
  • Manage data integrity issue resolution by monitoring and addressing data quality issues, including but not limited to:
    • Verifying contracted roles align with statements of work (SOW).
    • Resolving allocation seniority mismatches.
    • Contract status accuracy and monitoring contract timelines.
    • Tracking external contractor statuses, including start and end dates, and monitoring compliance with ratios.
    • Setting up a reporting system around the data to ensure notice periods are respected and operational data is kept up to date for decision-making

Requirements

  • 2+ years of experience in a project administration, PMO, or operational role within a technology or software services organization.
  • Strong understanding of project management processes and types of contracts (F&P, T&M).
  • Experience with timesheet management, billing processes, and operational reporting.
  • Excellent organizational and multitasking skills.
  • Analytical mindset, ability to process data, and translate insights into actionable information.
  • Strong attention to detail and ability to ensure data accuracy.
  • Proven ability to collaborate across functions and communicate effectively with diverse stakeholders.
  • Proficient in Excel, with advanced skills to manage, analyze, and present data effectively.
  • Familiarity with tools and systems used in operational reporting and data governance (e.g., project management software).

What we offer

  • Hybrid working model with remote work opportunities (*) and flexible working hours
  • Private Health Insurance
  • People Lead system for your personal development
  • A culture of continuous growth, providing various training resources
  • Referral System
  • Agile mindset, simplified processes, and a great atmosphere where commitment and autonomy are celebrated
  • A community-first mindset working with talented people across technology products and consulting

(*) As we hire permanent employees for this role, we offer remote opportunities only in Romania, Lithuania and Hungary.

Additional benefits based on location:

Hungary:
  • 20 vacation days, increasing according to labour law
  • Extensive cafeteria package
Lithuania:
  • 20 vacation days
  • 2 emergency days
  • Pension plan
  • Opportunity to work abroad for up to 180 days per year
  • Discounts from the benefit platform
Romania:
  • 24 vacation days, increased based on the work tenure
  • 2 emergency days
  • Meal tickets
  • Opportunity to work abroad for 1 month

About us

Zenitech is a leading technology solutions provider dedicated to reshaping the global digital landscape. Headquartered in the UK, Zenitech operates internationally, with offices in Lithuania, Romania, and Hungary.

We use a bespoke approach depending upon where the client is on their digital journey, comprising a combination of access to dedicated R&D labs, technology implementation advice, and specialist nearshore development talent. As an international community of individuals who are open to learn from each other, we collectively define and input into the digital future of the clients’ businesses.

Why Zenitech?

  • Impactful Projects: Drive meaningful change through digital transformation projects and have an opportunity to make an impact on many different industries.
  • Collaborative Culture: Be part of a diverse, inclusive team committed to growth, innovation, and continuous learning.
  • Professional Growth: Zenitech supports continuous learning and development through the People Lead system, helping you advance your skills and career.

Diversity and Inclusion

Zenitech celebrates diversity in all its forms. We aim to create an inclusive environment where everyone feels valued for their unique contributions and perspectives. If you require any adjustments during the application process, please let us know—we’re here to help. Our commitment to diversity, equity, inclusion, and belonging can be found here.