Challenge
A major British e-commerce and technology company was facing a critical infrastructure crisis. Their order messaging platform, the middleware connecting their websites to automated warehouse systems, was becoming dangerously unstable. Even short outages of 15–30 minutes during peak trading periods resulted in cancelled orders and significant lost revenue, making reliability a business-critical priority.
Solution
Zenitech rebuilt the messaging infrastructure from the ground up, delivering a scalable „Messaging as a Service” platform using ActiveMQ, Kafka, RabbitMQ, and Artemis. The new system handles all order processing and data flow across the client’s entire brand portfolio, including the real-time link between the website and automated warehouse robotics. The team also implemented infrastructure automation, extensive monitoring, rigorous load testing, and full DevOps support, ensuring the platform was ready to withstand the demands of peak events like Black Friday and Cyber Monday.
Outcomes
The results have been transformative. Since deployment, the system has recorded zero incidents across four years of operation, handling traffic volumes three times higher than anything previously tested. Zenitech received executive-level recognition for their Black Friday performance, and the partnership has continued for five years. What was once a business liability is now a competitive advantage, giving the client complete confidence in their infrastructure when it matters most.
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