Customer engagement through digital innovation

B2SEE | Automotive

Learn how Zenitech transformed an automotive and mechanical retailer.

Reshaping Engagement

We are operating in an increasingly digitally driven landscape, in which users expect a very high-level of personalisation not just from their ‘Google’ devices or Netflix subscriptions but from every business they engage with.

As with other industries, organisations within the automotive sector are struggling to provide customers with the level of real-time tailored services that ensure they retain market share as well as maintain a high level of customer satisfaction.

Agile both in mindset and methodology our community of technology experts has delivered a solution that combines a user-driven car selling and buying service with a simplified process for car repairs. This solution has helped our partner continuously grow their market share.

A successful digital journey

With features that ensure users correctly frame their vehicles and shoot consistently high quality images we have automated much of the selling journey. With fast uploads over wifi, 5G or through a dedicated API, we help users quickly and easily pair vehicles with the right buyers.

With the aim of significantly improving the customer experience when engaging with car repair service providers, the app eliminates the friction associated with repeated phone calls, mis-communication, trips back and forth to the car repair shop.

The Zenitech team developed a simple and effective platform enabling a real-time communication model that allows customers to view the damaged parts, keep track of costs, as well as decide on whether the repair should go ahead.

Our partner recognises that innovation is not an end state; thanks to our simplified, value-driven processes, B2SEE enjoys long-term, cost-effective continuous development. This ensures they strengthen their position in the market and continue to provide an excellent customer-driven experience.

What B2SEE says about Zenitech

“Zenitech is always there when we need to find the right answers because they have such advanced software development knowledge. I can always trust them and the solutions they find. They are incredibly reassuring and will always go above and beyond.”

Ben McDowel, Founder & CEO B2SEE

Discover how Zenitech can foster growth for your business

If you feel your business technology has become outdated and no longer serves customer needs, get in touch to find out exactly how Zenitech can leverage your existing strengths to achieve meaningful growth.

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Jeremy Stevens

Global Head of Sales

jeremy.stevens@zenitech.co.uk (+44) 7932 991489

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